Vorex - Platform Inaccessible

Incident Report for Kaseya Inc

Postmortem

On November 30, 2025, some Vorex customers experienced login issues. The impact was limited, and service was fully restored within 30 minutes.

The issue was traced to an unresponsive authentication component, which was resolved by restarting the service.

We sincerely apologize for the disruption and appreciate your patience as we worked to restore service. Thank you for trusting Vorex.

Posted Dec 01, 2025 - 09:45 EST

Resolved

This incident has been resolved.

Posted Nov 30, 2025 - 13:10 EST

Monitoring

A fix has been implemented. Platform is accessible again. We continue to monitor. Thank you for your patience as we addressed behind the scenes.

Posted Nov 30, 2025 - 13:01 EST

Identified

We are currently investigating and working on an issue that prevents access to the Vorex platform. We will provide provides updates as we get them from our Engineering team. Thank you for your patience as we address the issue.

Posted Nov 30, 2025 - 12:35 EST

This incident affected: Vorex.