Datto SaaS Protection - Service disruption for customers hosted on node 'use1-bfyii-612'

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Nov 26, 2025 - 13:19 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 26, 2025 - 13:07 EST

Update

We are continuing to work on a fix for this issue.

Posted Nov 26, 2025 - 12:04 EST

Identified

We are aware of a problem where SaaS Protection customers hosted on node ‘use1-bfyii-612' are unable to access their accounts and experiencing a disruption of their SaaS Protection services.

The Kaseya R&D Team has identified the issue and are working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Nov 26, 2025 - 10:07 EST

This incident affected: Datto SaaS Protection (SaaS Protection Backups, SaaS Protection Console Login, SaaS Protection Seat Management).