Datto BCDR - Partner-initiated device migrations are currently queuing but not progressing to completion

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Nov 20, 2025 - 14:47 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 20, 2025 - 13:13 EST

Investigating

We are aware of a problem where partner-initiated device migrations through the Datto Partner Portal are currently queuing but not progressing to completion.

The Kaseya R&D Team is currently investigating the issue and working towards a resolution.

In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Nov 20, 2025 - 10:56 EST

This incident affected: Datto BCDR Devices (Device Hardware).