Datto SaaS Protection - AUE Region Export/Restore Degradation

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Nov 20, 2025 - 10:57 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 20, 2025 - 09:46 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 20, 2025 - 08:35 EST

Investigating

We are currently aware of an issue where some Datto SaaS Protection partners in the AUE region are unable to perform recovery tasks for certain clients.

The Kaseya R&D Team is actively investigating.

Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/

Posted Nov 19, 2025 - 19:42 EST

This incident affected: Datto SaaS Protection (SaaS Protection Backups).