Please note, the custom text descriptions may still be missing from any affected quotes that have had a new version saved recently. To repopulate the full descriptions, you can edit the quote and restore it to a previous version using the version history tool. Please feel free to contact our Support team if you would like assistance with these steps.
Posted Nov 27, 2025 - 11:44 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 27, 2025 - 10:10 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 27, 2025 - 05:56 EST
Update
Product Management has engaged Engineering regarding this issue.
Posted Nov 27, 2025 - 01:43 EST
Update
We are continuing to investigate this issue.
Posted Nov 26, 2025 - 21:23 EST
Investigating
We are aware of a problem where custom text entered into the product title on quotes that were saved previously are now missing.
The Kaseya R&D Team is actively investigating this issue.