In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 2026 - 00:00 EDT
May 16, 2026 - 00:00 EDT
Scheduled - On Saturday, May 16th, System maintenance is scheduled for the mentioned servers between 12:00 AM and 04:00 AM ET.
During this maintenance, access to the UI will be interrupted.
We apologize for any inconvenience.
-Cloud operations team
May 16, 2026 00:00-04:00 EDT
During this maintenance, access to the UI will be interrupted.
We apologize for any inconvenience.
-Cloud operations team
May 16, 2026 00:00-04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 2026 - 00:00 EDT
May 16, 2026 - 00:00 EDT
Scheduled - On Saturday, May 16th, System maintenance is scheduled on BMS and Vorex servers between 12:00 AM and 4:00 AM ET.
During this maintenance, access to the UI will be interrupted for approximately 30 minutes.
We apologize for the inconvenience.
- Cloud Operations Team
May 16, 2026 00:00-04:00 EDT
During this maintenance, access to the UI will be interrupted for approximately 30 minutes.
We apologize for the inconvenience.
- Cloud Operations Team
May 16, 2026 00:00-04:00 EDT
Datto Workplace - AU5 - Some files are unable to be accessed through local agents and the Workplace Online
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Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 2026 - 10:08 EDT
May 15, 2026 - 10:08 EDT
Investigating - The R&D Team is currently investigating the issue where users receive an error through the local agent or in Workplace Online when attempting to access certain files on the AU5 cell.
May 15, 2026 - 05:36 EDT
May 15, 2026 - 05:36 EDT
Update - Our R&D team is continuing to address the backup performance issues affecting a small subset of customer's services on the node and backup success rates are improving.
May 14, 2026 - 15:30 EDT
May 14, 2026 - 15:30 EDT
Update - Customer accounts hosted on node 'gbe2-bfyii-327' remain functional and our R&D team is continuing to address the backup performance issues affecting some services.
May 13, 2026 - 13:50 EDT
May 13, 2026 - 13:50 EDT
Identified - Our R&D team is aware of some customers hosted on node 'gbe2-bfyii-327' experiencing backup performance issues after the maintenance was completed and the team is working to address it.
May 08, 2026 - 12:22 EDT
May 08, 2026 - 12:22 EDT
Monitoring - Maintenance on node 'gbe2-bfyii-327' has been completed and the node is back online. All customer accounts are accessible and backups are running. Our R&D team is continuing to monitor.
May 01, 2026 - 08:29 EDT
May 01, 2026 - 08:29 EDT
Update - Maintenance is still in progress to address a hardware issue found on node 'gbe2-bfyii-327'. We will continue to provide updates from the team as the maintenance progresses.
Apr 29, 2026 - 10:00 EDT
Apr 29, 2026 - 10:00 EDT
Update - Maintenance on node 'gbe2-bfyii-327' is still in progress. We will continue to provide updates as they become available.
Apr 27, 2026 - 08:45 EDT
Apr 27, 2026 - 08:45 EDT
Update - Our R&D team is performing maintenance on node 'gbe2-bfyii-327' over the weekend to repair a hardware issue that was identified. There is still currently no ETA on when services for customers hosted on this node will be fully restored. We will provide more updates from the team as they become available.
Apr 24, 2026 - 15:30 EDT
Apr 24, 2026 - 15:30 EDT
Identified - Our R&D team is continuing to address this issue.
Apr 24, 2026 - 10:15 EDT
Apr 24, 2026 - 10:15 EDT
Investigating - We are aware of a problem where customers hosted on node 'gbe2-bfyii-327' are experiencing a disruption to their SaaS Protection services.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 24, 2026 - 09:20 EDT
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 24, 2026 - 09:20 EDT
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'des1-saas-p1'
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Update - The backup cadence on pod 'des1‑saas‑p1' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
May 14, 2026 - 15:24 EDT
May 14, 2026 - 15:24 EDT
Update - After monitoring over the weekend, all services are backing up normally at 2x backup per day again. Our R&D teams are continuing to develop and test improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
Apr 20, 2026 - 08:47 EDT
Apr 20, 2026 - 08:47 EDT
Update - We are aware of additional reports of backup performance degradation affecting SharePoint services on pod 'des1-saas-p1'. Our R&D team has implemented changes to address the issue and are monitoring.
Apr 17, 2026 - 10:03 EDT
Apr 17, 2026 - 10:03 EDT
Update - Daily backup cadence on pod ‘des1‑saas‑p1’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
Mar 25, 2026 - 15:55 EDT
Mar 25, 2026 - 15:55 EDT
Monitoring - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue. The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod. Backup success rates remain stable and the R&D team is continuing to monitor.
Mar 18, 2026 - 15:32 EDT
Mar 18, 2026 - 15:32 EDT
Update - Backups remain stable at 2x backups per day and our R&D team is continuing to monitor closely. The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Mar 16, 2026 - 14:35 EDT
Mar 16, 2026 - 14:35 EDT
Update - Backups continue to process normally at 2x backups per day and success rates remain stable. Our R&D team will continue to monitor backup performance on the pod closely over the weekend as they prepare to increase backup frequency to 3x backups per day early next week.
Mar 13, 2026 - 12:03 EDT
Mar 13, 2026 - 12:03 EDT
Update - Backup frequency on the pod was increased to 2 backups per day again and our R&D team is monitoring closely as backup success rates continue to improve.
Mar 12, 2026 - 16:01 EDT
Mar 12, 2026 - 16:01 EDT
Update - The R&D team has successfully restored pod stability, and backups are now processing in real time.
They are working to resume the schedule of two backups per day, beginning with the next backup window.
Additional capacity is also being added to maintain continued pod stability, and to enable increasing the backup cadence to 3 backups per day in the near future.
Mar 12, 2026 - 07:26 EDT
They are working to resume the schedule of two backups per day, beginning with the next backup window.
Additional capacity is also being added to maintain continued pod stability, and to enable increasing the backup cadence to 3 backups per day in the near future.
Mar 12, 2026 - 07:26 EDT
Update - Recent changes made to improve SharePoint and Teams backup performance did not produce the expected results. Our R&D team will be implementing additional mitigation measures over the next 24 hours to further stabilize SharePoint and Teams backups for customers on the pod. As part of this work, we will be temporarily reducing backup frequency for customers from 2x backups per day to 1x backups per day. These adjustments are intended to improve overall system reliability while long‑term enhancements continue.
Mar 11, 2026 - 16:27 EDT
Mar 11, 2026 - 16:27 EDT
Update - Issues affecting Teams backup performance have been identified and our R&D team is continuing to address the underlying problem affecting SharePoint/Teams backup performance for some customers hosted on the pod.
Mar 11, 2026 - 12:52 EDT
Mar 11, 2026 - 12:52 EDT
Identified - After the changes implemented yesterday, the Kaseya R&D team is working to deploy additional improvements to further address the degraded backup performance affecting some customers hosted on pod 'des1-saas-p1'.
Mar 11, 2026 - 11:08 EDT
Mar 11, 2026 - 11:08 EDT
Monitoring - The Kaseya R&D team has implemented additional changes to help address the issue and are monitoring the results closely.
Mar 10, 2026 - 15:28 EDT
Mar 10, 2026 - 15:28 EDT
Identified - We are aware of a problem where some customers hosted on pod 'des1-saas-p1' are experiencing backup performance degradation for some SharePoint services.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
In the meantime, the R&D team has temporarily decreased the daily backup frequency on pod 'des1-saas-p1' from 3x per day to 2x per day to help maintain high backup success rates amidst ongoing spikes in Microsoft throttling.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 10, 2026 - 11:29 EDT
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
In the meantime, the R&D team has temporarily decreased the daily backup frequency on pod 'des1-saas-p1' from 3x per day to 2x per day to help maintain high backup success rates amidst ongoing spikes in Microsoft throttling.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 10, 2026 - 11:29 EDT
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'
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Update - The backup cadence on pod 'des1‑saas‑p0' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
May 14, 2026 - 15:23 EDT
May 14, 2026 - 15:23 EDT
Update - Daily backup cadence on pod ‘des1‑saas‑p0’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
Mar 25, 2026 - 15:54 EDT
Mar 25, 2026 - 15:54 EDT
Update - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:45 EDT
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:45 EDT
Update - While the Kaseya R&D team continues to address the issue they have temporarily decreased the daily backup frequency on pod 'des1-saas-p0' from 3x per day to 2x per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 17, 2025 - 09:11 EDT
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 17, 2025 - 09:11 EDT
Monitoring - Configuration changes have been implemented to address the issue and SharePoint backups are stable.
The Kaseya R&D team is monitoring.
Jul 16, 2025 - 08:43 EDT
The Kaseya R&D team is monitoring.
Jul 16, 2025 - 08:43 EDT
Identified - The Kaseya R&D team has identified the issue and are actively working to resolve it.
Jul 14, 2025 - 12:59 EDT
Jul 14, 2025 - 12:59 EDT
Investigating - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance.
The Kaseya R&D Team is currently investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 14, 2025 - 09:29 EDT
The Kaseya R&D Team is currently investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 14, 2025 - 09:29 EDT
Datto SaaS Protection - Backup performance degradation for Teams services on pod 'cae1-saas-p0'
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Update - The backup cadence on pod 'cae1‑saas‑p0' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
May 14, 2026 - 15:22 EDT
May 14, 2026 - 15:22 EDT
Update - Daily backup cadence on pod ‘cae1‑saas‑p0’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
Mar 25, 2026 - 15:54 EDT
Mar 25, 2026 - 15:54 EDT
Update - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:46 EDT
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:46 EDT
Update - To maintain high backup success rates amidst ongoing spikes in Microsoft throttling, the SaaS Protection team is continuing with 2x backups per day.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 01, 2025 - 17:01 EDT
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 01, 2025 - 17:01 EDT
Update - Teams backup success rates have stabilized after the recent changes that were implemented.
The Kaseya R&D team is monitoring.
Jun 18, 2025 - 11:46 EDT
The Kaseya R&D team is monitoring.
Jun 18, 2025 - 11:46 EDT
Update - Degraded backup performance for Teams services has again been observed for some customers hosted on the pod.
While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
Jun 10, 2025 - 15:32 EDT
While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
Jun 10, 2025 - 15:32 EDT
Update - Teams backup success rates have stabilized on the pod.
The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
Jun 09, 2025 - 08:37 EDT
The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
Jun 09, 2025 - 08:37 EDT
Update - The Kaseya R&D team is actively investigating additional changes to be implemented to address the continued Teams backup performance degradation affecting some customers hosted on the pod.
Jun 06, 2025 - 16:00 EDT
Jun 06, 2025 - 16:00 EDT
Update - Additional configuration changes have been made on the affected pod to further address the Teams backup performance degradation.
The Kaseya R&D team is monitoring results.
Jun 05, 2025 - 11:22 EDT
The Kaseya R&D team is monitoring results.
Jun 05, 2025 - 11:22 EDT
Update - Backup success rates for Teams services have improved and our R&D team is continuing to monitor.
Jun 02, 2025 - 16:36 EDT
Jun 02, 2025 - 16:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 02, 2025 - 08:18 EDT
Jun 02, 2025 - 08:18 EDT
Investigating - We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 30, 2025 - 10:16 EDT
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 30, 2025 - 10:16 EDT
About This Site
Welcome to the Kaseya home for real-time and historical data on product and system performance
Audit For IT
Operational
BitDefender
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Autotask PSA
Operational
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Operational
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Operational
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