Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 2026 - 16:33 EST
Feb 13, 2026 - 16:33 EST
Update - We are continuing to work on a fix for this issue.
Feb 13, 2026 - 16:00 EST
Feb 13, 2026 - 16:00 EST
Identified - We are aware of a problem where customers hosted on node 'dlt-bfyii-30' may experience issues with backups and/or accessing their accounts.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 13, 2026 - 13:09 EST
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 13, 2026 - 13:09 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 2026 - 16:23 EST
Feb 13, 2026 - 16:23 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 12, 2026 - 13:55 EST
Feb 12, 2026 - 13:55 EST
Investigating - We are aware of a problem where Datto BCDR users paired to server3666 can experience degraded offsite capabilities.
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 12, 2026 - 13:12 EST
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 12, 2026 - 13:12 EST
Datto SaaS Protection - Backup performance degradation for SharePoint and Teams services on pod 'des1-saas-p0'
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Update - After the changes to address the issue were implemented, we are observing improvements in backup success rates for SharePoint and Teams services on pod 'des1-saas-p0'.
The Kaseya R&D team is continuing to monitor.
Feb 13, 2026 - 16:00 EST
The Kaseya R&D team is continuing to monitor.
Feb 13, 2026 - 16:00 EST
Monitoring - The Kaseya R&D team has implemented changes to address the degraded backup performance affecting some SharePoint and Teams services on pod 'des1-saas-p0' and they are monitoring the results.
Feb 13, 2026 - 11:24 EST
Feb 13, 2026 - 11:24 EST
Identified - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are experiencing degraded backup performance for SharePoint and Teams services.
The Kaseya R&D team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 12, 2026 - 10:18 EST
The Kaseya R&D team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 12, 2026 - 10:18 EST
Monitoring - Our engineering team has identified the root cause and released a hotfix Windows client release (v2.1.1.0) addressing the DNS configuration issue identified in the prior release.
The hotfix automatically detects and corrects affected DNS settings upon startup, restoring internet connectivity and DNS functionality.
The updated client can be installed directly over the impacted version and includes all prior improvements and fixes from v2.1.0.0.
While initial assessment suggested some impacted endpoints might remain reachable via RMM, further validation confirms that RMM agents typically lose connectivity shortly after DNS failure, limiting remote remediation options.
Due to dependency on DNS resolution for standard deployment mechanisms, remote push/install via RMM is not expected to be viable in most cases.
We are actively evaluating alternative distribution methods that would allow customers to manually download and install the hotfix without relying on DNS. Any additional methods identified will be published as an update to this status page.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 11, 2026 - 22:22 EST
The hotfix automatically detects and corrects affected DNS settings upon startup, restoring internet connectivity and DNS functionality.
The updated client can be installed directly over the impacted version and includes all prior improvements and fixes from v2.1.0.0.
While initial assessment suggested some impacted endpoints might remain reachable via RMM, further validation confirms that RMM agents typically lose connectivity shortly after DNS failure, limiting remote remediation options.
Due to dependency on DNS resolution for standard deployment mechanisms, remote push/install via RMM is not expected to be viable in most cases.
We are actively evaluating alternative distribution methods that would allow customers to manually download and install the hotfix without relying on DNS. Any additional methods identified will be published as an update to this status page.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 11, 2026 - 22:22 EST
Investigating - Our engineering team has identified the root cause and released a hotfix Windows client release (v2.1.1.0) addressing the DNS configuration issue identified in the prior release.
The hotfix automatically detects and corrects affected DNS settings upon startup, restoring internet connectivity and DNS functionality.
The updated client can be installed directly over the impacted version and includes all prior improvements and fixes from v2.1.0.0.
While initial assessment suggested some impacted endpoints might remain reachable via RMM, further validation confirms that RMM agents typically lose connectivity shortly after DNS failure, limiting remote remediation options.
Due to dependency on DNS resolution for standard deployment mechanisms, remote push/install via RMM is not expected to be viable in most cases.
We are actively evaluating alternative distribution methods that would allow customers to manually download and install the hotfix without relying on DNS. Any additional methods identified will be published as an update to this status page.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 11, 2026 - 22:18 EST
The hotfix automatically detects and corrects affected DNS settings upon startup, restoring internet connectivity and DNS functionality.
The updated client can be installed directly over the impacted version and includes all prior improvements and fixes from v2.1.0.0.
While initial assessment suggested some impacted endpoints might remain reachable via RMM, further validation confirms that RMM agents typically lose connectivity shortly after DNS failure, limiting remote remediation options.
Due to dependency on DNS resolution for standard deployment mechanisms, remote push/install via RMM is not expected to be viable in most cases.
We are actively evaluating alternative distribution methods that would allow customers to manually download and install the hotfix without relying on DNS. Any additional methods identified will be published as an update to this status page.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 11, 2026 - 22:18 EST
Identified - We are aware of a problem where the assignment of loopback DNS on local interfaces disrupts networking connections on version 2.1.0.0 of Datto Secure Edge.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 11, 2026 - 13:56 EST
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 11, 2026 - 13:56 EST
Datto Endpoint Backup for PC - Service Disruption for Datto Endpoint Backup customers hosted on Cloud Siris 275349
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Update - Our R&D team is actively engaged in efforts to restore backup operations.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 11, 2026 - 10:20 EST
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 11, 2026 - 10:20 EST
Identified - We are aware of a problem where Datto Endpoint Backup for PC users paired to node "cae1-dtc-server-275349" will experience degraded offsite capabilities.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jan 27, 2026 - 16:10 EST
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jan 27, 2026 - 16:10 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 2026 - 13:19 EST
Feb 10, 2026 - 13:19 EST
Identified - We are aware of a problem where BCDR users paired to server3861 can experience degraded offsite performance.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 02, 2026 - 09:15 EST
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 02, 2026 - 09:15 EST
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'
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Update - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:45 EDT
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:45 EDT
Update - While the Kaseya R&D team continues to address the issue they have temporarily decreased the daily backup frequency on pod 'des1-saas-p0' from 3x per day to 2x per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 17, 2025 - 09:11 EDT
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 17, 2025 - 09:11 EDT
Monitoring - Configuration changes have been implemented to address the issue and SharePoint backups are stable.
The Kaseya R&D team is monitoring.
Jul 16, 2025 - 08:43 EDT
The Kaseya R&D team is monitoring.
Jul 16, 2025 - 08:43 EDT
Identified - The Kaseya R&D team has identified the issue and are actively working to resolve it.
Jul 14, 2025 - 12:59 EDT
Jul 14, 2025 - 12:59 EDT
Investigating - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance.
The Kaseya R&D Team is currently investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 14, 2025 - 09:29 EDT
The Kaseya R&D Team is currently investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 14, 2025 - 09:29 EDT
Datto SaaS Protection - Backup performance degradation for Teams services on pod 'cae1-saas-p0'
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Update - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:46 EDT
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:46 EDT
Update - To maintain high backup success rates amidst ongoing spikes in Microsoft throttling, the SaaS Protection team is continuing with 2x backups per day.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 01, 2025 - 17:01 EDT
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 01, 2025 - 17:01 EDT
Update - Teams backup success rates have stabilized after the recent changes that were implemented.
The Kaseya R&D team is monitoring.
Jun 18, 2025 - 11:46 EDT
The Kaseya R&D team is monitoring.
Jun 18, 2025 - 11:46 EDT
Update - Degraded backup performance for Teams services has again been observed for some customers hosted on the pod.
While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
Jun 10, 2025 - 15:32 EDT
While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
Jun 10, 2025 - 15:32 EDT
Update - Teams backup success rates have stabilized on the pod.
The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
Jun 09, 2025 - 08:37 EDT
The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
Jun 09, 2025 - 08:37 EDT
Update - The Kaseya R&D team is actively investigating additional changes to be implemented to address the continued Teams backup performance degradation affecting some customers hosted on the pod.
Jun 06, 2025 - 16:00 EDT
Jun 06, 2025 - 16:00 EDT
Update - Additional configuration changes have been made on the affected pod to further address the Teams backup performance degradation.
The Kaseya R&D team is monitoring results.
Jun 05, 2025 - 11:22 EDT
The Kaseya R&D team is monitoring results.
Jun 05, 2025 - 11:22 EDT
Update - Backup success rates for Teams services have improved and our R&D team is continuing to monitor.
Jun 02, 2025 - 16:36 EDT
Jun 02, 2025 - 16:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 02, 2025 - 08:18 EDT
Jun 02, 2025 - 08:18 EDT
Investigating - We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 30, 2025 - 10:16 EDT
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 30, 2025 - 10:16 EDT
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