Update - We are continuing to investigate this issue.
Dec 06, 2025 - 00:20 EST
Dec 06, 2025 - 00:20 EST
Update - The current estimated time for recovery of the software update services supporting the Kaseya Software Deployment and Update module (KSDU) is 2 weeks. During this time, it will not be possible to deploy or update software applications from the Ninite catalogue.
Please note that update and deployment of many software titles is natively supported within the Software Management (KSM) module using the VSA9 application catalog. Click here for a list of supported titles - https://help.vsa9.kaseya.com/help/Content/Modules/software-management/application-catalog.htm - please contact Support for assistance if you would like to utilize this solution and require assistance.
We apologize for any inconvenience.
- Cloud Operations Team
Dec 01, 2025 - 09:14 EST
Please note that update and deployment of many software titles is natively supported within the Software Management (KSM) module using the VSA9 application catalog. Click here for a list of supported titles - https://help.vsa9.kaseya.com/help/Content/Modules/software-management/application-catalog.htm - please contact Support for assistance if you would like to utilize this solution and require assistance.
We apologize for any inconvenience.
- Cloud Operations Team
Dec 01, 2025 - 09:14 EST
Investigating - We are aware that VSA9 customers using the Software Deployment module may be experiencing service disruption.
Our team is actively working to restore functionality at this time.
We apologize for any inconvenience.
- Cloud Operations Team
Nov 26, 2025 - 14:06 EST
Our team is actively working to restore functionality at this time.
We apologize for any inconvenience.
- Cloud Operations Team
Nov 26, 2025 - 14:06 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 02, 2025 - 08:00 EST
Dec 02, 2025 - 08:00 EST
Scheduled - We will be performing updates to our cloud servers across all global data centers, beginning on Monday, December 1st, 2025, at 8 AM EST, and continuing through December 12th, 2025, as necessary (Phase 1).
During the maintenance period, each cloud server will be updated and rebooted, temporarily disabling off-site sync operations and the ability to perform cloud restores.
Note: Existing [running] cloud virtualizations will not be affected during Phase 1 of this maintenance.
Information about additional maintenance periods, as needed, will be posted here.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Dec 2, 2025 08:00 - Dec 12, 2025 17:00 EST
During the maintenance period, each cloud server will be updated and rebooted, temporarily disabling off-site sync operations and the ability to perform cloud restores.
Note: Existing [running] cloud virtualizations will not be affected during Phase 1 of this maintenance.
Information about additional maintenance periods, as needed, will be posted here.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Dec 2, 2025 08:00 - Dec 12, 2025 17:00 EST
Datto SaaS Protection - Backup performance degradation for Teams services on pod 'cae1-saas-p0'
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Update - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:46 EDT
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:46 EDT
Update - To maintain high backup success rates amidst ongoing spikes in Microsoft throttling, the SaaS Protection team is continuing with 2x backups per day.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 01, 2025 - 17:01 EDT
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 01, 2025 - 17:01 EDT
Update - Teams backup success rates have stabilized after the recent changes that were implemented.
The Kaseya R&D team is monitoring.
Jun 18, 2025 - 11:46 EDT
The Kaseya R&D team is monitoring.
Jun 18, 2025 - 11:46 EDT
Update - Degraded backup performance for Teams services has again been observed for some customers hosted on the pod.
While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
Jun 10, 2025 - 15:32 EDT
While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
Jun 10, 2025 - 15:32 EDT
Update - Teams backup success rates have stabilized on the pod.
The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
Jun 09, 2025 - 08:37 EDT
The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
Jun 09, 2025 - 08:37 EDT
Update - The Kaseya R&D team is actively investigating additional changes to be implemented to address the continued Teams backup performance degradation affecting some customers hosted on the pod.
Jun 06, 2025 - 16:00 EDT
Jun 06, 2025 - 16:00 EDT
Update - Additional configuration changes have been made on the affected pod to further address the Teams backup performance degradation.
The Kaseya R&D team is monitoring results.
Jun 05, 2025 - 11:22 EDT
The Kaseya R&D team is monitoring results.
Jun 05, 2025 - 11:22 EDT
Update - Backup success rates for Teams services have improved and our R&D team is continuing to monitor.
Jun 02, 2025 - 16:36 EDT
Jun 02, 2025 - 16:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 02, 2025 - 08:18 EDT
Jun 02, 2025 - 08:18 EDT
Investigating - We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 30, 2025 - 10:16 EDT
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 30, 2025 - 10:16 EDT
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'
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Update - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:45 EDT
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:45 EDT
Update - While the Kaseya R&D team continues to address the issue they have temporarily decreased the daily backup frequency on pod 'des1-saas-p0' from 3x per day to 2x per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 17, 2025 - 09:11 EDT
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 17, 2025 - 09:11 EDT
Monitoring - Configuration changes have been implemented to address the issue and SharePoint backups are stable.
The Kaseya R&D team is monitoring.
Jul 16, 2025 - 08:43 EDT
The Kaseya R&D team is monitoring.
Jul 16, 2025 - 08:43 EDT
Identified - The Kaseya R&D team has identified the issue and are actively working to resolve it.
Jul 14, 2025 - 12:59 EDT
Jul 14, 2025 - 12:59 EDT
Investigating - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance.
The Kaseya R&D Team is currently investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 14, 2025 - 09:29 EDT
The Kaseya R&D Team is currently investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 14, 2025 - 09:29 EDT
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