Monitoring - A fix has been implemented and we are monitoring the results.
Sep 04, 2026 - 14:44 EDT
Sep 04, 2026 - 14:44 EDT
Update - The majority of BCDR servers have been successfully restored and are operating normally. A limited number of servers remain under remediation, and Engineering teams are actively working to complete recovery efforts and return all impacted systems to full operational status.
Sep 04, 2026 - 10:19 EDT
Sep 04, 2026 - 10:19 EDT
Update - The remediation has been identified and is currently being deployed to the affected nodes in a phased rollout to ensure a controlled and efficient resolution.
Sep 03, 2026 - 10:51 EDT
Sep 03, 2026 - 10:51 EDT
Update - We are continuing to work on a fix for this issue.
Sep 03, 2026 - 10:42 EDT
Sep 03, 2026 - 10:42 EDT
Identified - The Kaseya Systems Engineering Team identified the issue and they are working on resolving the problem.
Sep 02, 2026 - 09:10 EDT
Sep 02, 2026 - 09:10 EDT
Update - The Kaseya Systems Engineering Team is continuing to investigate the issue.
Sep 02, 2026 - 08:32 EDT
Sep 02, 2026 - 08:32 EDT
Update - We are continuing to investigate this issue.
Sep 02, 2026 - 07:27 EDT
Sep 02, 2026 - 07:27 EDT
Investigating - We are aware of a problem where Cloud Operations are hindered for some of our Datto BCDR partners.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Sep 02, 2026 - 06:10 EDT
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Sep 02, 2026 - 06:10 EDT
Datto SaaS Protection - All Regions/V3 Pods - Maintenance Notice - Microsoft Graph API Migration
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 04, 2026 - 13:00 EDT
Sep 04, 2026 - 13:00 EDT
Scheduled - We will be performing maintenance for Datto SaaS Protection as part of the planned migration from Exchange Web Services (EWS) to Microsoft Graph APIs. Maintenance will begin on Friday, September 4, 2026, at 1:00 PM ET and is expected to last approximately 92 hours.
During this maintenance window, customers may experience temporary backup performance degradation for Exchange services, as well as reduced backup performance for other Microsoft 365 services, including OneDrive, SharePoint, and Teams.
Affected Regions/V3 Pods:
USE/USW
AUE
CAE
GBE
DES
SG
If you have any questions or require assistance, please contact our support team: https://helpdesk.kaseya.com/hc/en-gb#/contact
To receive notifications about this and future maintenance events, subscribe at: https://status.kaseya.com/
Sep 4, 2026 13:00 - Sep 8, 2026 09:00 EDT
During this maintenance window, customers may experience temporary backup performance degradation for Exchange services, as well as reduced backup performance for other Microsoft 365 services, including OneDrive, SharePoint, and Teams.
Affected Regions/V3 Pods:
USE/USW
AUE
CAE
GBE
DES
SG
If you have any questions or require assistance, please contact our support team: https://helpdesk.kaseya.com/hc/en-gb#/contact
To receive notifications about this and future maintenance events, subscribe at: https://status.kaseya.com/
Sep 4, 2026 13:00 - Sep 8, 2026 09:00 EDT
Datto SaaS Protection - Backup performance degradation for M365 services affecting multiple pods/regions
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Update - As part of the ongoing migration effort, a planned maintenance window is scheduled for all regions to begin today Friday, September 4, 2026, and continue until Tuesday, September 8, 2026. During this period, our R&D team will be implementing additional changes and optimizations to further improve performance, reduce API throttling, and support the continued transition to Microsoft Graph APIs.
Our teams will closely monitor backup health and performance throughout the maintenance window. While overall service stability remains strong, some customers may experience occasional backup delays, reduced backup performance, or missed backup cycles for Microsoft 365 services as migration and optimization activities continue.
Our teams will continue to closely monitor backup health and performance throughout the maintenance window and provide additional updates as they become available.
Sep 04, 2026 - 12:59 EDT
Our teams will closely monitor backup health and performance throughout the maintenance window. While overall service stability remains strong, some customers may experience occasional backup delays, reduced backup performance, or missed backup cycles for Microsoft 365 services as migration and optimization activities continue.
Our teams will continue to closely monitor backup health and performance throughout the maintenance window and provide additional updates as they become available.
Sep 04, 2026 - 12:59 EDT
Update - SaaS Protection backup performance remains strong across all regions and supported services. Backups for Google services, OneDrive, and SharePoint continue to run on the standard three-times-daily schedule. To support consistently high success rates during the ongoing transition from Exchange Web Services (EWS) to Microsoft Graph APIs, Exchange and Teams backups continue to operate on a temporary twice-daily cadence.
Our R&D teams remain focused on the migration effort, making and refining configuration changes as needed while closely monitoring backup health and performance. Although overall system stability remains strong, some customers may continue to experience occasional backup delays or missed backup cycles due to API call throttling as migration and optimization activities progress.
The migration from EWS to Microsoft Graph APIs is ongoing and is still projected for completion between late August and early September 2026.
Aug 26, 2026 - 11:59 EDT
Our R&D teams remain focused on the migration effort, making and refining configuration changes as needed while closely monitoring backup health and performance. Although overall system stability remains strong, some customers may continue to experience occasional backup delays or missed backup cycles due to API call throttling as migration and optimization activities progress.
The migration from EWS to Microsoft Graph APIs is ongoing and is still projected for completion between late August and early September 2026.
Aug 26, 2026 - 11:59 EDT
Update - SaaS Protection backup success rates across all services and regions remain high. Google services, along with OneDrive and SharePoint, continue to process backups at the normal 3x daily cadence. Exchange and Teams backup cadence remains temporarily reduced to 2x daily backups to help maintain high backup success rates during the ongoing migration from Exchange Web Services (EWS) to Microsoft Graph APIs.
Our R&D team continues to implement and refine configuration adjustments throughout the migration process and is actively monitoring backup performance across all regions. While overall performance remains stable, some customers may still experience intermittent backup delays or missed backups as optimization and migration efforts continue.
The migration to Microsoft Graph APIs remains in progress and is currently expected to be completed between late August and early September.
Aug 18, 2026 - 15:30 EDT
Our R&D team continues to implement and refine configuration adjustments throughout the migration process and is actively monitoring backup performance across all regions. While overall performance remains stable, some customers may still experience intermittent backup delays or missed backups as optimization and migration efforts continue.
The migration to Microsoft Graph APIs remains in progress and is currently expected to be completed between late August and early September.
Aug 18, 2026 - 15:30 EDT
Update - Backup operations remain healthy, with success rates staying high across all services and regions following the recent changes. Work on the EWS to Microsoft Graph API migration is ongoing, and our R&D team continues to monitor for any further issues.
Aug 12, 2026 - 15:44 EDT
Aug 12, 2026 - 15:44 EDT
Update - Our R&D team has completed deployment of the latest changes for the Graph API components as part of the ongoing migration and backup success rates for all services across all regions remain high.
We are continuing to monitor.
Aug 11, 2026 - 11:02 EDT
We are continuing to monitor.
Aug 11, 2026 - 11:02 EDT
Update - Backup success rate metrics for all services across all regions continue to remain stable at normal levels.
Our R&D team is actively completing deployment of additional improvements to all regions and they are continuing to monitor.
Aug 10, 2026 - 12:25 EDT
Our R&D team is actively completing deployment of additional improvements to all regions and they are continuing to monitor.
Aug 10, 2026 - 12:25 EDT
Monitoring - Backup success rate metrics for all services across all regions have recovered and remain stable at normal levels. Google services, along with OneDrive and SharePoint, continue to process 3x daily backups while Teams and Exchange services remain temporarily set to 2x daily backups to maintain high success rates as the migration to Microsoft Graph APIs progresses.
Our R&D team is continuing to monitor.
Aug 07, 2026 - 12:08 EDT
Our R&D team is continuing to monitor.
Aug 07, 2026 - 12:08 EDT
Update - Our R&D team has deployed additional improvements, and backup cadence has now been restored to 3x daily backups for all Google services, OneDrive, and SharePoint across all regions. Exchange and Teams backup cadence remains temporarily set to 2x daily backups to help maintain high backup success rates during the ongoing transition to Microsoft Graph APIs.
We have observed continued improvement in backup performance following these changes, and our R&D team is closely monitoring backup success rates across all affected regions.
Additional performance enhancements are currently being deployed to further reduce API throttling, improve backup performance, and accelerate recovery. Deployment of these changes is expected to be completed early next week.
Aug 06, 2026 - 11:33 EDT
We have observed continued improvement in backup performance following these changes, and our R&D team is closely monitoring backup success rates across all affected regions.
Additional performance enhancements are currently being deployed to further reduce API throttling, improve backup performance, and accelerate recovery. Deployment of these changes is expected to be completed early next week.
Aug 06, 2026 - 11:33 EDT
Identified - Datto SaaS Protection is currently experiencing degraded backup performance and missed backups for some Microsoft 365 services across multiple regions. The issue has been linked to increased API activity and application-level throttling associated with the ongoing transition from Exchange Web Services (EWS) to Microsoft Graph APIs.
Affected regions:
US (USE/USW)
Australia (AUE)
Canada (CAE)
Germany (DES)
UK (GBE)
Singapore (SG)
Our R&D teams have identified the primary contributing factors and are actively working to restore full service functionality. Multiple mitigation measures have been implemented, including application performance optimizations, infrastructure and capacity improvements, deployment of configuration changes across affected SaaS Protection pods, and a temporary reduction in backup cadence from 3x daily backups to 2x daily backups to help reduce API demand and improve backup success rates during the transition.
These actions have resulted in measurable improvement, with backup success rates increasing across all affected regions over the past 24 hours. While performance continues to stabilize, some customers may still experience backup delays or missed backups as remediation efforts continue. Additional software enhancements are scheduled for deployment this week to further reduce API throttling, improve backup performance, and accelerate recovery.
Customer data protection remains the highest priority, and our R&D teams continue to closely monitor the environment while implementing further improvements. Updates will continue to be provided through the Kaseya Status Page as progress is made toward full service restoration.
Aug 05, 2026 - 15:40 EDT
Affected regions:
US (USE/USW)
Australia (AUE)
Canada (CAE)
Germany (DES)
UK (GBE)
Singapore (SG)
Our R&D teams have identified the primary contributing factors and are actively working to restore full service functionality. Multiple mitigation measures have been implemented, including application performance optimizations, infrastructure and capacity improvements, deployment of configuration changes across affected SaaS Protection pods, and a temporary reduction in backup cadence from 3x daily backups to 2x daily backups to help reduce API demand and improve backup success rates during the transition.
These actions have resulted in measurable improvement, with backup success rates increasing across all affected regions over the past 24 hours. While performance continues to stabilize, some customers may still experience backup delays or missed backups as remediation efforts continue. Additional software enhancements are scheduled for deployment this week to further reduce API throttling, improve backup performance, and accelerate recovery.
Customer data protection remains the highest priority, and our R&D teams continue to closely monitor the environment while implementing further improvements. Updates will continue to be provided through the Kaseya Status Page as progress is made toward full service restoration.
Aug 05, 2026 - 15:40 EDT
Datto SaaS Protection - Backup performance degradation for Exchange services on pod 'aue1-saas-p0'
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Monitoring - Following additional changes deployed by our R&D team, we are seeing continued improvement in Exchange backup success rates for customers hosted on pod 'aue1-saas-p0'.
Our team is closely monitoring the environment as backup processing and success rates continue to recover.
Sep 04, 2026 - 12:47 EDT
Our team is closely monitoring the environment as backup processing and success rates continue to recover.
Sep 04, 2026 - 12:47 EDT
Update - Following the recent changes deployed by our R&D team, we are seeing improvements in Exchange backup success rates for customers hosted on pod 'aue1-saas-p0'. Our team remains actively engaged and continues to work on further improvements while closely monitoring the environment.
Sep 03, 2026 - 15:31 EDT
Sep 03, 2026 - 15:31 EDT
Update - We are continuing to work on a fix for this issue.
Sep 03, 2026 - 09:40 EDT
Sep 03, 2026 - 09:40 EDT
Identified - Our R&D team has identified the issue and have started deploying changes to mitigate the Exchange backup performance issues for customers hosted on pod 'aue1-saas-p0'
Sep 02, 2026 - 16:56 EDT
Sep 02, 2026 - 16:56 EDT
Investigating - We are aware of a problem where some customers hosted on pod 'aue1-saas-p0' are currently experiencing degraded backup performance for Exchange services.
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Sep 02, 2026 - 16:33 EDT
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Sep 02, 2026 - 16:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 2026 - 08:00 EDT
Aug 24, 2026 - 08:00 EDT
Scheduled - We will be performing a routine maintenance to the Kaseya Server Infrastructure across all global data centers, beginning on Monday, August 24th 2026, and continuing through September 13th, 2026.
This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability.
During this time, you should expect minimal downtime with only brief and intermittent disruptions to Offsite Replication and Disaster Recovery Services for Datto BCDR, Datto Backup for Microsoft Azure, and Datto Endpoint Backup with Disaster Recovery.
Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Aug 24, 2026 08:00 - Sep 14, 2026 08:00 EDT
This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability.
During this time, you should expect minimal downtime with only brief and intermittent disruptions to Offsite Replication and Disaster Recovery Services for Datto BCDR, Datto Backup for Microsoft Azure, and Datto Endpoint Backup with Disaster Recovery.
Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Aug 24, 2026 08:00 - Sep 14, 2026 08:00 EDT
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Welcome to the Kaseya home for real-time and historical data on product and system performance
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