Monitoring - A fix has been implemented and we are monitoring the results.
Nov 08, 2024 - 09:30 EST
Investigating - We are aware of a problem where functions within the Kaseya Helpdesk, such as phone and chat support, are currently experiencing longer than average wait times.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Nov 08, 2024 - 09:21 EST
Update - After the changes were implemented by the R&D team, backup success rates for SharePoint services have stabilized.
Additional changes are being made to improve SharePoint backup performance further and the R&D team will continue to monitor.
Oct 25, 2024 - 15:08 EDT
Monitoring - The R&D team has implemented configuration changes and decreased daily SharePoint backup frequency from 3x per day to 1x per day to allow the service to catch up. We expect daily backups to be increased back to 3x per day by the end of week.
The R&D team is actively monitoring the results of the changes made.
Oct 23, 2024 - 15:43 EDT
Identified - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p1' may experience degraded SharePoint backup performance.
The Kaseya R&D Team has identified the issue and is actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Oct 15, 2024 - 12:09 EDT