We have reached out and shared the necessary technical indicators with our third party contact and have received confirmation that corrective actions have been implemented on their side. Based on the information provided to us, the issue should no longer occur with the current version of the agent. We will continue to closely monitor the situation and provide additional updates if necessary. Thank you for your patience and understanding.
Posted Jul 31, 2026 - 14:43 EDT
Update
Our R&D team is continuing its investigation into this issue and is working closely with a third-party provider to assist in identifying the root cause and resolution.
Posted Jul 31, 2026 - 12:25 EDT
Investigating
We are aware of a problem where, after the Datto RMM 15.1.0 update on the Syrah platform, some anti-virus software may flag the Datto RMM service as malicious.
The Kaseya Engineering Team is investigating this issue.