Endpoint Backup v2 - A Subset of Endpoint Backup v2 Assets May Experience Backup Failures

Incident Report for Kaseya Inc

Identified

We are aware of a problem where a subset of Endpoint Backup v2 assets can experience a backup failure due to error "system.ntfs_reparse_data: invalid argument".

The Kaseya R&D Team has identified the issue and is working towards a resolution.

In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Jun 12, 2026 - 15:57 EDT

This incident affects: Endpoint Backup V2 (Backup).