[Networking] - [DSE] - [DSE Safe Check Preventing users Access]

Incident Report for Kaseya Inc

Resolved

Original reporters have confirmed the issue has been resolved after Engineering fix

Posted May 23, 2026 - 16:04 EDT

Monitoring

The Datto Networking R&D team has implemented a fix that is believed to have resolved the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted May 23, 2026 - 15:41 EDT

Investigating

We are aware of a problem where DSE subscribers are being rejected from SafeCheck on May 23, 2026. This seems to be a trending outage with multiple partners due to an API issue.

The Kaseya R&D Team are currently investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted May 23, 2026 - 14:51 EDT

This incident affected: Datto Networking (Secure Edge).