Datto Networking - Intermittent Check‑In Failures Observed on Datto Networking D200 Devices

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.
Posted May 05, 2026 - 15:34 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 05, 2026 - 09:07 EDT

Investigating

We are aware of a problem where Datto Networking D200 devices may intermittently fail to check in, resulting in false‑positive offline email alerts.

Please note: The observed issue is cosmetic and does not affect the functionality or performance of the device.


The Kaseya R&D Team is investigating the issue and working towards a resolution.


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Posted May 04, 2026 - 13:24 EDT
This incident affected: Datto Networking (Routers).