IT Glue - North America - Intermittent 403 Errors when accessing IT Glue

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Nov 12, 2026 - 12:00 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 12, 2026 - 11:40 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 12, 2026 - 11:29 EST

Investigating

We are aware of a problem where users are receiving 403 errors when attempting to access IT Glue in North America.

The Kaseya Engineering Team is investigating this issue.

If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal.

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Posted Nov 12, 2026 - 11:11 EST

This incident affected: IT Glue (North America Primary Application Services).