[Datto Endpoint Backup for PC]  

A performance degradation event affected the Datto Endpoint Backup for PC Server service, impacting service responsiveness and availability – 2026-07-31 

‌

Summary: Between 2026-07-31 05:30 PM UTC and 2026-08-05 07:30 PM UTC, Datto Endpoint Backup for PC customers hosted on Cloud Siris 215069 encountered reduced performance and intermittent issues with offsite capabilities. 

Root Cause:  

The service interruption resulted from a hardware failure. Recovery activities were conducted with a focus on maintaining service integrity and minimizing potential impact. Following restoration of service, a review was completed and improvement actions have been identified to further enhance recovery processes. 

Incident Timeline:  

• Identified: 2026-07-31 05:30 PM UTC  

• Public Notification: 2026-07-31 05:34 PM UTC  

• Resolved: 2026-08-05 07:30 PM UTC  

Preventative Measures: To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps.  

• Create standardized documentation for system restoration workflows and conduct process reviews with key technical and operational teams to ensure effective execution, knowledge sharing, and continuous improvement. 

• Establish a centralized and well-documented catalog of monitoring alerts and designated response teams to improve operational visibility, accountability, and incident management.