We’ve identified that this issue only affects a small subset of devices associated with Syrah. The severity of the incident has been adjusted.
Our Kaseya R&D team is actively working on a resolution. If you need further assistance or would like an update, please reach out to our Support team.
Thank you for your patience and partnership.
Posted Sep 09, 2025 - 08:15 EDT
Update
The System is out of Maintenance mode
Posted Sep 09, 2025 - 00:58 EDT
Update
Our R&D team are performing the task, and the system is in maintenance mode
Posted Sep 09, 2025 - 00:01 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 08, 2025 - 23:40 EDT
Update
We are continuing to investigate this issue.
Posted Sep 08, 2025 - 23:39 EDT
Investigating
We are currently aware of the issue where when trying to view network devices on the device summary page (site or global) or the device summary page, generates a GraphQL error.