Datto BCDR - Virtualizations Of Encrypted Agents Fail To Power On After Upgrade To Latest Device Version

Incident Report for Kaseya Inc

Investigating

We are aware of a problem where local virtualizations of encrypted agents can fail to boot on the latest device version (IBU).

The Kaseya R&D Team is currently investigating this issue and working towards a resolution.

In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Mar 31, 2025 - 10:37 EDT

This incident affects: Datto BCDR Devices (Recovery).