Datto SaaS Protection - Backup performance degradation for SharePoint/Teams services on pod 'des1-saas-p0'

Incident Report for Kaseya Inc

Update

Backup success rate metrics for SharePoint/Teams services have returned to normal. Our R&D team is continuing to monitor.

Posted May 07, 2026 - 08:29 EDT

Update

We are seeing improvement in backup success rate metrics for SharePoint/Teams services on 'des1-saas-p0'. Our R&D team is working to implement additional changes to address the issue further and is continuing to monitor.

Posted May 06, 2026 - 09:21 EDT

Monitoring

Our R&D team has implemented changes on pod 'des1-saas-p0' to address the backup performance degradation and they are monitoring the results.

Posted May 05, 2026 - 15:55 EDT

Identified

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance.

The Kaseya R&D Team has identified the issue and are actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted May 05, 2026 - 10:57 EDT

This incident affects: Datto SaaS Protection (SaaS Protection Backups).