Datto Workplace - Degraded Network Performance on US Cell 15

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.
Posted Sep 12, 2025 - 13:59 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 12, 2025 - 08:42 EDT

Investigating

We are continuing to investigate reports of degraded network performance affecting agents on US Cell 15.
Posted Sep 11, 2025 - 17:08 EDT

Update

We are continuing to monitor for any further issues.
Posted Sep 11, 2025 - 16:04 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 11, 2025 - 15:12 EDT

Investigating

We are aware of a problem where Datto Workplace users can experience very slow speeds on US Cell 15.



The Kaseya R&D Team is currently investigating the issue.



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Posted Sep 11, 2025 - 13:07 EDT
This incident affected: Datto Workplace (US15).