Datto DBMA/EBDR - Registration Failures in US-EAST

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Aug 18, 2025 - 13:24 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 18, 2025 - 09:22 EDT

Investigating

We are aware of an issue affecting Backup for Microsoft Azure and Endpoint Backup with Disaster Recovery where Cloud SIRIS devices are failing to register in the US-EAST region with errors citing unavailable subnets. Our engineering team is currently investigating. We will provide updates as more information becomes available.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Aug 17, 2025 - 16:30 EDT

This incident affected: Datto / Unitrends Endpoint Backup with Disaster Recovery (Agent Registration) and Datto / Unitrends Backup for Microsoft Azure (Device Registration).