Datto BCDR - Siris 5-6 and higher devices may report a temperature above the manufacturer's recommended threshold

Incident Report for Kaseya Inc

Identified

The issue has been identified and a permanent fix is currently being investigated

As a temporary workaround, a task has been sent to the fleet to adjust the fan speeds of the impacted devices

Please bear in mind that the newly adjusted fan speeds will also increase the noise levels these devices are producing during this time frame.
Posted Apr 17, 2025 - 09:14 EDT
This incident affects: Datto BCDR Devices (Device Hardware).