Resolved
This incident has been resolved.
Posted Aug 06, 2025 - 18:59 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 06, 2025 - 13:12 EDT
Investigating
Subset of US Region VSA9 customers may intermittently experience degraded performance due to ongoing issues with our provider. Vendor has identified the issue and same will be addressed asap.
We will closely monitor the status and keep you posted once this is fixed.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
Posted Aug 06, 2025 - 13:11 EDT
This incident affected: VSA 9 (US - IAD2VSA01, US - IAD2VSA02, US - IAD2VSA03, US - IAD2VSA04, US - IAD2VSA06, US - IAD2VSA07, US - IAD2VSA08, US - IAD2VSA09, US - IAD2VSA10, US - IAD2VSA12, US - IAD2VSA33, US - NA1VSA01, US - NA1VSA02, US - NA1VSA03, US - NA1VSA04, US - NA1VSA05, US - NA1VSA06, US - NA1VSA07, US - NA1VSA08, US - NA1VSA09, US - NA1VSA10, US - NA1VSA105, US - NA1VSA106, US - NA1VSA107, US - NA1VSA108, US - NA1VSA11, US - NA1VSA112, US - NA1VSA113, US - NA1VSA115, US - NA1VSA116, US - NA1VSA117, US - NA1VSA12, US - NA1VSA13, US - NA1VSA14, US - NA1VSA16, US - NA1VSA17, US - NA1VSA18, US - NA1VSA19, US - NA1VSA20, US - NA1VSA21, US - NA1VSA22, US - NA1VSA23, US - NA1VSA24, US - NA1VSA25, US - NA1VSA26, US - NA1VSA27, US - NA1VSA28, US - NA1VSA29, US - NA1VSA30, US - NA1VSA31, US - NA1VSA32, US - NA1VSA33, US - NA1VSA34, US - NA1VSA35, US - NA1VSA36, US - NA1VSA37, US - NA1VSA38, US - NA1VSA39, US - NA1VSA40, US - NA1VSATRIAL03, US - RIM CE, US - RIM DQ, US - SAAS15, US - TRIAL1001, US - VSA118, US - VSA119, US - VSA121, US - VSA122, US - VSA125, US - VSA126, US - VSA130, US - VSA131, US - VSA132, US - VSA133, US - VSA134, US - VSA135, US - VSA136, US - VSA138, US - VSA141, US - VSA142, US - VSA143, US - VSA146, US - Wakanda, US-EBS01, US-EDATECH01, US-GSENTKASEYA01, US-VSA123, US-VSA124, US-VSA127, Leo06, Leo45, PHILKAS01, Tatooine01, Tatooine02, Tatooine03, Andromeda02 - US01, Andromeda02 - US02, Andromeda02 - US03, Andromeda01, Andromeda04, CyberTek, Cygnus01, Cygnus04, Draco01, US -RIM CE2, US - CGSINC, US - ABCPES, US - Revan01, US - Revan02, US - ABCPES02).