Summary:
Between 2026-03-25 13:30 UTC and 2026-03-25 14:10 UTC, about 66% of Connect Booster partners were unable to login to their instance(s) or process payments.
Root Cause:
ConnectBooster attempted to auto-scale and provision new instances of the application to accommodate more load, however these new instances failed to start due to a dependency failure.
Incident Timeline:
Identified: 2026-03-25T13:46 UTC
Resolved: 2026-03-25T14:10 UTC
Preventative Measures:
To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps:
Improving our independent monitoring systems to ensure these failures are caught and remediated more quickly.
Modifying startup dependency requirements to be less stringent. In the future, in the event of a failure in certain parts of the product or in the event of certain external vendor failures, unaffected parts of the product will continue to function.