At this time, jobs and activity logs remain stable, and no further issues have been observed however we will continue to monitor the environment overnight.
Posted Aug 19, 2026 - 17:01 EDT
Monitoring
A fix has been implemented for the Jobs and Activity Log on the Vidal platform and we are monitoring the results.
Posted Aug 19, 2026 - 09:53 EDT
Update
Scheduled and Quick Job functionality is restored, and the Engineering team is continuing to work on resolving the problem causing issues with the Activity Log loading in accounts.
Posted Aug 19, 2026 - 09:01 EDT
Identified
The Engineering team is currently investigating and resolving issues flagged by internal alerting that led to the Activity Log loading and Job execution issues resurfacing.
Thank you for your patience!
Posted Aug 19, 2026 - 08:46 EDT
Monitoring
A fix has been implemented for the Activity Log on the Vidal platform. The service has recovered and we are monitoring the results.
Posted Aug 19, 2026 - 03:49 EDT
Update
We are continuing to work on a fix for this issue.
Posted Aug 18, 2026 - 15:48 EDT
Identified
We have identified an issue with the Activity Log failing to load.
The Kaseya R&D team are working on a fix for the issue.
Posted Aug 18, 2026 - 13:13 EDT
Update
The Job queue has been cleared and Activity Logs continue to load as expected. We are continuing to monitor for any further issues.
Posted Aug 18, 2026 - 11:48 EDT
Monitoring
A fix has been implemented for Activity Logs and they should be loading as expected.
A fix has also been implemented for Jobs not running, but delays are still expected as the platform works through all queued jobs. We will continue to monitor this queue and resolve this status page once it has cleared.
Posted Aug 18, 2026 - 10:58 EDT
Update
We are continuing to investigate this issue.
Posted Aug 18, 2026 - 10:52 EDT
Investigating
We are aware of a problem on Datto RMM's Vidal Platform where Jobs are not running and the Activity log can be slow to load.
The Kaseya Engineering Team are investigating the issue.