Endpoint Backup v2 – Assets Reporting Offline; Backups and Restores Unavailable

Incident Report for Kaseya Inc

Postmortem

Endpoint Backup v2 - All Endpoints Report Offline Status – 2026-06-10

Summary:
Between 2026-06-10 20:48 PM UTC and 2026-06-11 21:14 PM UTC, Endpoint Backup v2 customers experienced an issue where assets appeared offline in UniView affecting scheduled backups, recovery point availability, as well as causing backup, restore, and BMR operations to be fail.

Root Cause:

As part of a recent agent update, we released improvements intended to add new functionality and enhance system efficiency. However, this change introduced an issue that caused the system to open and maintain more connections than expected. This led to increased strain on our infrastructure, ultimately impacting overall system performance and availability.

Incident Timeline:

Identified: 2026-06-10 20:48 PM UTC
Public Notification: 2026-06-10 21:10 PM UTC
Resolved: 2026-06-11 21:14 PM UTC

Preventative Measures:
To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps.

We are enhancing our system to automatically adjust capacity during periods of increased demand. This improvement will help ensure more consistent performance and a more reliable experience for our customers.
We are improving the stability and performance of our service to deliver a smoother experience. These enhancements will strengthen connection reliability, help the system continue working seamlessly if network conditions change, and optimize how our service handles requests to reduce slowdowns or disruptions.

Posted Jun 25, 2026 - 15:51 EDT

Resolved

This incident has been resolved.

The fixed agent version (v1.14.12) has been rolled out to production, and Endpoint Backup v2 services have been restored. Assets are reporting correctly in UniView, and backup, restore, BMR, and agent registration operations are functioning as expected. Scheduled backups have resumed and will run at their next scheduled time.

We will continue to monitor the environment to ensure ongoing stability. If you continue to experience any issues, please contact Kaseya Support.

We sincerely apologize for the disruption and thank you for your patience while we worked to resolve this issue.

Posted Jun 11, 2026 - 19:16 EDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 11, 2026 - 12:43 EDT

Update

We are continuing the rollout of the fixed agent version to production.

Posted Jun 11, 2026 - 07:32 EDT

Update

The hotfixed agent version is being rolled out to production following successful testing and validation that the changes implemented by the R&D team resolves the issue.

We are deploying the upgrade in batches to mitigate any risks to the health of the infrastructure.

Posted Jun 11, 2026 - 06:03 EDT

Identified

The R&D team identified the issue, and developed a fix.

The change is currently being tested before proceeding with the rollout to production.

Posted Jun 11, 2026 - 04:32 EDT

Investigating

We are investigating an issue causing Endpoint Backup v2 assets to appear offline in UniView. While this issue is ongoing, scheduled backups are not running, recovery points may show as unavailable, and backup, restore, and BMR operations are failing. All regions are affected.

There is no workaround available at this time. The Kaseya R&D team is engaged and actively investigating, and we will provide updates as more information becomes available.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Jun 10, 2026 - 17:10 EDT

This incident affected: Endpoint Backup V2 (Backup, Agent Registration, Restore).