BMS - US - Multiple Customers Experiencing Resource Unavailable / Record Not Found Errors Across Modules

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Nov 04, 2026 - 11:12 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 04, 2026 - 10:07 EST

Update

We are continuing to investigate this issue.

Posted Nov 04, 2026 - 09:32 EST

Investigating

We are aware of a problem where Multiple customers in the BMS US region are reporting issues accessing various modules, including Service Desk, CRM, and Admin (Support Users).

The Kaseya Engineering Team is actively investigating.

If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal.

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Posted Nov 04, 2026 - 07:26 EST

This incident affected: BMS (US).