Endpoint Backup v2 – UniView Not Loading EBv2 Assets or Tenants – 2026-07-03

Summary: Between 2026-07-03 17:06 UTC and 2026-07-03 18:34 UTC, Endpoint Backup v2 customers experienced an issue where UniView can fail to load the homepage or Endpoint Backup v2 assets.

‌

Root Cause:

The Endpoint Backup application restarted; however, a critical supporting process that is required to be consistently available was not present in its expected completed state. As a result, the Endpoint Backup V2 service was unable to initialize properly, leading to a temporary disruption of functionality. All other services remained stable and continued to operate as expected.

‌

Incident Timeline:

• Identified: 2026-07-03 17:06 PM UTC
• Public Notification: 2026-07-03 17:19 UTC
• Resolved: 2026-07-03 18:34 UTC

‌

Preventative Measures: To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps:

• Established additional pre-deployment verification processes to ensure configuration accuracy and minimize the likelihood of deployment-related disruptions.
• To improve detection and reduce time to identify service disruptions, we are developing synthetic tests that continuously monitor EBv2 availability and validate the critical end-to-end workflows required for UniView to load EBv2 assets successfully.