Autotask PSA - UK01, UK02, UK03, EU1, DE1 - Latency and Errors Observed Within the UI

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Sep 24, 2026 - 05:34 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 24, 2026 - 04:37 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 24, 2026 - 04:11 EDT

Investigating

We are aware of a problem where latency and error messages are being observed when navigating the Autotask UI.

The Kaseya Engineering Team is aware of this behaviour and is currently investigating.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Sep 24, 2026 - 03:21 EDT

This incident affected: Autotask PSA (UK (United Kingdom), UK 2 (United Kingdom), UK03 (United Kingdom), EU1 (English Europe and Asia), German (Deutsch)).