Autotask PSA - UK01, UK02, UK03, EU1, DE1 - Latency and Errors Observed Within the UI

Incident Report for Kaseya Inc

Postmortem

Summary:

Between 2026-09-24 06:00 UTC and 2026-09-24 08:30 UTC, Autotask customers in the UK, EU, and DE regions experienced latency and intermittent server-side errors when accessing certain application workflows, including Quotes, Contracts, Timesheets, and Forward/Modify functions.

Root Cause:

Following routine maintenance, a software issue impacted certain application components and resulted in degraded performance and server-side errors for affected workflows. Once the affected components were corrected, service returned to normal.

Incident Timeline:

Identified: 2026-09-24 06:00 UTC
Public Notification: 2026-09-24 07:21 UTC
Resolved: 2026-09-24 08:30 UTC

Preventative Measures:

To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps.

Enhancements to Release Management Practices:

Implement additional deployment validation safeguards to help prevent similar update-related issues from occurring in the future.

Posted Oct 05, 2026 - 09:57 EDT

Resolved

This incident has been resolved.

Posted Sep 24, 2026 - 05:34 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 24, 2026 - 04:37 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 24, 2026 - 04:11 EDT

Investigating

We are aware of a problem where latency and error messages are being observed when navigating the Autotask UI.

The Kaseya Engineering Team is aware of this behaviour and is currently investigating.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Sep 24, 2026 - 03:21 EDT

This incident affected: Autotask PSA (United Kingdom 1 - UK01, United Kingdom 2 - UK02, United Kingdom 3 - UK03, Europe and Asia - EU01, German (Deutsch) - DE01).