Datto RMM - Version 15.2.0 (Pinotage, Syrah, Zinfandel, Concord) - Autotask Integration Device Sync Delays

Incident Report for Kaseya Inc

Identified

We are aware of a problem where Device Syncs for the Autotask integration on platforms upgraded to version 15.2.0 of Datto RMM are experiencing delays. This issue affects new and existing devices from syncing their data into Autotask, so changes in Datto RMM will not immediately be reflected in Autotask.

The Kaseya Engineering Team have identified the issue are are working on a fix.

If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal.

To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.

Posted Nov 06, 2026 - 11:49 EST

This incident affects: Datto RMM (Pinotage (EU1), Zinfandel (US West), Concord (US East), Syrah (APAC)).