BMS & Vorex - Billing and Invoice Errors

Incident Report for Kaseya Inc

Resolved

The Kaseya Engineering Team has fixed issues related to generating batch invoices and with using billing automation. The issue with the "Post All" button when on the "Billing Review" stage will be fixed at a later date.

As a workaround, users can use the bulk select option to select multiple or all line items at once, then click "Post" instead of "Post All". This provides the same result by posting all selected line items, with just one additional step while we work on a permanent fix.
Posted Oct 01, 2026 - 16:10 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 01, 2026 - 14:06 EDT

Investigating

We are aware of a problem in both BMS and Vorex where users are getting errors when generating batch invoices, using billing automations to send invoices, and issues using the "Post All" button when in the "Billing Review" stage.

The Kaseya Engineering Team is investigating the issue.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Posted Oct 01, 2026 - 13:55 EDT
This incident affected: BMS (APAC, UK, US) and Vorex.