[Datto Partner Portal] - Datto partner portal is not loading and gives a 504 Gateway Timeout error, and Recovery Launchpad is loading slowly

Incident Report for Kaseya Inc

Investigating

We are aware of a problem where the Datto partner portal is not loading sometimes and is giving a 504 Gateway Timeout error, and Recovery Launchpad is loading slowly.

The Kaseya Engineering Team is aware of the issue and is investigating.

If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal.

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Posted Nov 06, 2026 - 22:46 EST

This incident affects: Datto Partner Portal (Login, Status Components).