Datto SaaS Protection - Backup performance degradation for some Teams/SharePoint services on pod 'gbe2-saas-p0'

Incident Report for Kaseya Inc

Update

Our R&D team has implemented additional changes to further address the issue and they are continuing to closely monitor backup performance on pod 'gbe2-saas-p0' as backup success rate metrics improve.

Posted Jul 31, 2026 - 09:55 EDT

Monitoring

Our R&D team has implemented a fix on pod 'gbe2-saas-p0' to address the backup performance degradation affecting some Teams/SharePoint services and we are closely monitoring the results.

Posted Jul 30, 2026 - 14:33 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 30, 2026 - 11:33 EDT

Investigating

We are aware of a problem where some customers hosted on pod 'gbe2-saas-p0' are experiencing backup performance degradation for some Teams/SharePoint services.

The Kaseya R&D Team is actively Investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Jul 30, 2026 - 11:11 EDT

This incident affects: Datto SaaS Protection (SaaS Protection Backups).