Datto RMM - Zinfandel - Agents going offline

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Apr 29, 2026 - 04:16 EDT

Monitoring

After extensive research and investigation the R&D team determined that the root cause of the issue does not reside in the Datto RMM infrastructure. We are continuing to monitor the health of the service regardless.

Posted Apr 28, 2026 - 18:15 EDT

Investigating

We are aware of a problem where Datto RMM agents, within the Zinfandel platform going offline.

The Kaseya R&D Team is aware and currently investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Apr 28, 2026 - 17:47 EDT

This incident affected: Datto RMM (Zinfandel (US West)).