Monitoring post release detected an issue with the Autotask and Datto RMM integration.
This issue caused tickets to fail to create from Datto RMM, prevented access to the Autotask integration settings in Datto RMM, and prevented new monitor creation in Datto RMM when the option to "Create a Ticket" was set.
A new fix has been deployed to correct these issues and we will continue to monitor the results.
Posted Sep 28, 2026 - 13:08 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 28, 2026 - 11:34 EDT
Identified
The issue has been identified and a fix is being implemented.
When logging into Autotask on the web, to ensure the best connectivity to your Autotask instance, please double check your configuration to ensure that the zone specific (ww# or ww##) URL is being used.
Posted Sep 28, 2026 - 10:39 EDT
Investigating
We are aware of a problem where LiveMobile is inaccessible on Android devices across all regions.
The Kaseya Engineering Team is investigating the issue.
This incident affected: Autotask PSA (Limited Release, America East, America East 2, America East 3, America West, America West 2, America West 3, Australia / New Zealand 4, UK Limited Release (United Kingdom), UK (United Kingdom), UK 2 (United Kingdom), UK03 (United Kingdom), EU1 (English Europe and Asia), Australia / New Zealand, Australia / New Zealand 2, Australia/ New Zealand 3 (Sydney Datacenter), German (Deutsch), Spanish (Español), Report Data Warehouse, AT01).