On 10/2/24 at 6:00 PM EDT (10:00 PM UTC) Datto SaaS Protection partners experienced a service interruption which prevented Daily Backup Success Reports from being generated on time.

The root cause of this service interruption was identified to be an infrastructure issue that affected the services responsible for generating and sending the reports.

Our engineering teams deployed a fix to correct the problem on 10/5/24 at 9:00 AM EDT (1:00 PM UTC), at which point previously queued reports were sent and new reports followed at their normal scheduled time.

We are adding improvements to our alerting and monitoring systems so that our teams can identify and respond to these scenarios in a more timely manner moving forward to ensure prompt delivery of these reports.