Backups continue to process and all customer accounts hosted on pod 'gbe2-saas-p0' are accessible and functioning normally.
This incident is resolved.
Posted Jul 29, 2026 - 16:15 EDT
Monitoring
Our R&D team has implemented additional changes to address the intermittent account access issues that were still affecting some customers hosted on pod 'gbe2-saas-p0' and backups for all services are continuing to process.
We will be monitoring the pod closely for any other issues.
Posted Jul 29, 2026 - 13:12 EDT
Update
Our R&D team is continuing to address the account access issues still affecting some SaaS Protection customers hosted on pod 'gbe2-saas-p0' as well as monitoring backup performance.
Posted Jul 29, 2026 - 12:38 EDT
Update
Our R&D team has confirmed that backups are currently processing on pod 'gbe2-saas-p0' however they are continuing to address an issue affecting customer account access.
Posted Jul 29, 2026 - 11:02 EDT
Update
Our R&D team is continuing to address the issue and fully restore SaaS Protection services on pod 'gbe2-saas-p0'.
Posted Jul 29, 2026 - 09:45 EDT
Update
Our R&D team has applied a fix to address the issue and they are currently verifying restoration of all services on pod 'gbe2-saas-p0'.
Posted Jul 29, 2026 - 08:23 EDT
Update
We are continuing to work on a fix for this issue.
Posted Jul 29, 2026 - 06:56 EDT
Identified
We are aware of an issue where Datto SaaS Protection customers hosted on pod 'gbe2-saas-p0' are experiencing a disruption to all SaaS Protection services.
The Kaseya Engineering Team has identified the issue and is actively working to restore service as quickly as possible.