ConnectBooster - Unable to log in via Kaseya One

Incident Report for Kaseya Inc

Postmortem

Summary:

Between 2026-08-06 05:41 UTC and 2026-08-06 18:03 UTC, ConnectBooster customers were unable to login to ConnectBooster using KaseyaOne Single-Sign-On (SSO).

Root Cause:

An unexpected failure in a dependency used by the SSO login process caused login attempts to fail.

Incident Timeline:

• Identified: 2026-08-06 13:30 UTC

• Public Notification: 2026-08-06 14:15 UTC

• Resolved: 2026-08-06 18:03 UTC

Preventative Measures:

To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps.

Enhancements to Monitoring and Alerting:

Enhance login workflow logging to provide improved visibility into authentication performance and failures across all login methods.
Implement monitoring and alerting for login workflows using request, error, and performance metrics, enabling the team to quickly identify and respond to authentication issues.

Enhancements to Infrastructure Resiliency:

Streamline services within the SSO login workflow so that authentication can continue successfully even if related supporting services are unavailable.

Posted Sep 03, 2026 - 10:35 EDT

Resolved

This incident has been resolved.

Posted Aug 06, 2026 - 17:28 EDT

Update

We are continuing to monitor for any further issues.

Posted Aug 06, 2026 - 13:19 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 06, 2026 - 13:19 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 06, 2026 - 12:01 EDT

Investigating

We are aware of a problem where Partners have reported the inability to log into the portal via Kaseya One

The Kaseya R&D Team is investigating the issue.

In the meantime, a workaround of logging directly into the ConnectBooster portal via the primary URL can allow you to log in without Kaseya One. please create a ticket with our Support team or contact them at 833-863-2237 if you need assistance with this process.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Aug 06, 2026 - 10:15 EDT

This incident affected: Connectbooster (Portal).