Datto SAAS Protection - aue1-bfyii-2510 - Backups are not running and SaaS Protection Console is not accessible to perform recovery related functions

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Nov 03, 2026 - 11:01 EST

Update

We are continuing to monitor for any further issues.

Posted Nov 03, 2026 - 09:32 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 03, 2026 - 09:06 EST

Investigating

We are aware of a problem where backups are not running and SaaS Protection Console is not accessible to perform recovery related functions.

The Kaseya Engineering Team is investigating

If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal.

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Posted Nov 03, 2026 - 08:38 EST

This incident affected: Datto SaaS Protection (SaaS Protection Backups, SaaS Protection Console Login).