Datto Endpoint Backup for PC - Cloud Siris 299242 - Degraded Cloud Operations

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Sep 18, 2026 - 10:56 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 16, 2026 - 19:01 EDT

Investigating

We are aware of a problem where Datto Endpoint Backup for PC users paired to Cloud Device 299242 can experience degraded backup and recovery performance.

The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Sep 16, 2026 - 15:39 EDT

This incident affected: Datto / Unitrends Endpoint Backup for PCs (Backup, Verification, Recovery).