Datto Workplace - US Region - US-based users are currently unable to authenticate to US-hosted cells

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.
Posted Sep 14, 2026 - 14:47 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 14, 2026 - 11:20 EDT

Investigating

We are aware of a problem where US-based users are currently unable to authenticate to US-hosted cells.

The Kaseya R&D Team is currently investigating the issue and working towards a resolution.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Posted Sep 14, 2026 - 11:05 EDT
This incident affected: Datto Workplace (US1, US6, US15).