Datto SaaS Protection - Backup and Restore issues affecting customers in multiple regions

Incident Report for Kaseya Inc

Resolved

Changes made by the Kaseya R&D team have proven successful and full functionality has been restored.

The issue is now considered resolved.

Posted Aug 22, 2026 - 10:50 EDT

Monitoring

Backup success rates have returned to normal levels and restoration functions have resumed.
Our R&D team is continuing to monitor.

Posted Aug 21, 2026 - 20:53 EDT

Update

Our R&D team has begun deploying changes to the affected regions to address the issue.

Posted Aug 21, 2026 - 16:46 EDT

Update

Our R&D team is actively preparing to deploy changes to address the issue.

Posted Aug 21, 2026 - 15:54 EDT

Identified

We are aware of a problem where some Datto SaaS Protection customers hosted in multiple regions are experiencing backup and restore failures. Export services are not affected.

The Kaseya Engineering Team has identified the issue and are actively working to resolve it.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Aug 21, 2026 - 14:22 EDT

This incident affected: Datto SaaS Protection (SaaS Protection Backups, SaaS Protection Restores/Exports).