Datto SaaS Protection - Service disruption for customers hosted on pod 'cae1-saas-p1'

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted May 01, 2026 - 11:24 EDT

Update

Backup success rates on the pod have returned to normal and remain stable. Our R&D team is continuing to monitor.

Posted May 01, 2026 - 08:36 EDT

Update

Backup success rates have improved since a fix has been implemented. Our R&D continues to monitor the health of the pod until expected levels are reached.

Posted May 01, 2026 - 02:32 EDT

Monitoring

Our R&D team has implemented a fix to address the issue impacting the pod. We are actively monitoring the node for any other issues.

Posted May 01, 2026 - 01:17 EDT

Identified

We are aware of a problem where customers hosted on pod 'cae1-saas-p1' are experiencing a disruption to their SaaS Protection services.

Our R&D team is performing maintenance on pod 'cae1-saas-p1' to resolve an issue that was identified. The estimated down time is up to 8 hours.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Apr 30, 2026 - 18:31 EDT

This incident affected: Datto SaaS Protection (SaaS Protection Backups, SaaS Protection Console Login, SaaS Protection Seat Management, SaaS Protection Client Onboarding, SaaS Protection Report Delivery, SaaS Protection Restores/Exports).