VSAX - EMEA/APAC - Intermittent 500 errors and offline devices

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Jul 24, 2026 - 17:23 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 24, 2026 - 16:25 EDT

Update

The Kaseya Engineering Team has developed a fix that will address this issue. The fix will be deployed after hours to our EMEA and APAC App Servers on the following schedule:
17:00 UTC APAC
20:00 UTC EMEA

Those that are online during this change will need to login again as they will be kicked out the system.

Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Jul 24, 2026 - 11:46 EDT

Identified

We are aware of a problem where customers hosted on EMEA/APAC app servers may see intermediate service disruption, getting 500 - internal server error.

The Kaseya Engineering Team has identified the issue and working towards a fix.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Jul 24, 2026 - 09:27 EDT

This incident affected: VSA X (APAC, EU).