Backups success rates for both pods 'use1-saas-p7' and 'use1-saas-p8' have returned to normal levels.
Our R&D team is continuing to monitor for any other issues.
Posted Mar 22, 2026 - 15:20 EDT
Monitoring
Backups success rates for pod 'use1-saas-p7' have returned to normal levels and remain stable.
Customer backups on pod 'use1-saas-p8' are continuing to process normally and our R&D team is monitoring recovery as backup success rates improve.
Posted Mar 20, 2026 - 15:09 EDT
Update
Our R&D team has implemented a fix to address the backup issues affecting pod 'use1-saas-p8' and backups have started to process normally again.
Posted Mar 20, 2026 - 13:53 EDT
Update
Our R&D team is continuing to implement changes to address the backup issues affecting customers hosted on pod 'use1-saas-p8'
Backups continue to process normally on pod 'use1-saas-p7' and backup success rates should fully recover in the next couple of hours.
Posted Mar 20, 2026 - 13:37 EDT
Update
Backups are processing normally again on pod 'use1-saas-p7' and backup success rate metrics are improving.
The R&D team has identified another issue still affecting backups on pod 'use1-saas-p8' and they are actively working to resolve it.
Posted Mar 20, 2026 - 10:16 EDT
Identified
The R&D team identified the root cause of the problem and they are working on resolving the issue.
Posted Mar 20, 2026 - 08:05 EDT
Investigating
We are currently investigating an issue affecting some customers hosted on pods 'use1-saas-p7' and 'use1-saas-p8', where performance degradation has been observed affecting all backups.
The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.
Posted Mar 20, 2026 - 07:39 EDT
This incident affected: Datto SaaS Protection (SaaS Protection Backups).