Datto Saas Protection- Partners Unable to Access Clients Hosted on Node isw1-bfyii-1134

Incident Report for Kaseya Inc

Monitoring

The Kaseya R&D Team implemented a fix, and as a result, the clients hosted on the node are now accessible and full functionality is restored.

We are currently monitoring the health of the service and the progress with which the service is working through the queued backups.

The estimated time for full recovery is up to 8 hours.

Posted Oct 15, 2026 - 08:04 EDT

Investigating

We are aware of an issue where some Datto SaaS Protection Partners are unable to access customer accounts hosted on the isw1-bfyii-1134 node

The Kaseya Engineering Team is investigating the issue.

If you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for the latest updates: https://status.kaseya.com/

Posted Oct 15, 2026 - 06:52 EDT

This incident affects: Datto SaaS Protection (SaaS Protection Console Login).