Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-2213'

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Oct 02, 2026 - 10:22 EDT

Monitoring

Our R&D team has resolved the issue and customers hosted on 'aue1-bfyii-2213' should now be accessible and accounts are functioning normally.

We are monitoring for any other issues.

Posted Oct 01, 2026 - 16:47 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 01, 2026 - 16:21 EDT

Investigating

We are aware of a problem where Datto SaaS Protection customers hosted on V2 node 'aue1-bfyii-2213' are experiencing a disruption to SaaS Protection services.

The Kaseya Engineering Team is currently investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Oct 01, 2026 - 15:58 EDT

This incident affected: Datto SaaS Protection (SaaS Protection Backups, SaaS Protection Console Login, SaaS Protection Seat Management, SaaS Protection Restores/Exports).