Datto Workplace - Inconsistent File Availability in US Region

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Apr 16, 2026 - 08:39 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 15, 2026 - 15:31 EDT

Identified

We are aware of a problem where Datto Workplace users will experience an issue where files become inaccessible following access, attributed to underlying latency conditions.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Apr 15, 2026 - 14:14 EDT

This incident affected: Datto Workplace (US1, US6, US15).