Datto SaaS Protection - "504 Gateway Timeout" error when accessing customers hosted on pod 'des1-saas-p0'

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Jan 02, 2026 - 17:49 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 02, 2026 - 17:31 EST

Investigating

We are aware of a problem where some customers attempting to access their SaaS Protection accounts hosted on pod 'des1-saas-p0' may receive a "504 Gateway Timeout" error.

The Kaseya R&D Team is currently investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Jan 02, 2026 - 15:28 EST

This incident affected: Datto SaaS Protection (SaaS Protection Console Login).