Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-1533'

Incident Report for Kaseya Inc

Investigating

We are aware of a problem where Datto SaaS Protection customers hosted on 'aue1-bfyii-1533' are experiencing a disruption to SaaS Protection services and may receive a '500 Internal Server Error' when attempting to access their accounts.

The Kaseya Engineering Team is actively investigating.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Oct 26, 2026 - 10:17 EDT

This incident affects: Datto SaaS Protection (SaaS Protection Backups, SaaS Protection Console Login, SaaS Protection Seat Management, SaaS Protection Restores/Exports).