Datto SaaS Protection - Service disruption for customers on node 'use1-bfyii-2168'

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Aug 11, 2025 - 11:37 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 08, 2025 - 21:01 EDT

Identified

We are aware of a problem where SaaS Protection customers hosted on node ‘use1-bfyii-2168' are experiencing backup failures across all services.

The Kaseya R&D Team has identified the issue and are working to address it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Aug 08, 2025 - 15:48 EDT

This incident affected: Datto SaaS Protection (SaaS Protection Backups).