Datto BCDR - Inconsistent Remote Device Web Access

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Apr 09, 2026 - 14:48 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 09, 2026 - 11:06 EDT

Update

The Kaseya R&D team has identified a fix and is currently estimating deployment by the end of this week.

Posted Apr 08, 2026 - 15:07 EDT

Identified

We are aware of a problem where BCDR users may experience intermittent performance degradation when accessing a device’s remote web interface.

Please be advised that this behavior is transient in nature and is typically resolved by retrying the operation.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Apr 07, 2026 - 14:16 EDT

This incident affected: Datto BCDR Devices (Device Web UI).