Datto Backup for Microsoft Azure / Datto Endpoint Backup with Disaster Recovery - Devices Are Failing To Complete Registration

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Apr 10, 2026 - 14:21 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 10, 2026 - 11:28 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 10, 2026 - 08:47 EDT

Investigating

We are aware of a problem where Datto Backup for Microsoft Azure and Datto Endpoint Backup with Disaster Recovery devices can experience registration failures.

The Kaseya R&D Team is currently investigating the issue and working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Apr 09, 2026 - 14:00 EDT

This incident affected: Datto / Unitrends Backup for Microsoft Azure (Device Registration) and Datto / Unitrends Endpoint Backup with Disaster Recovery (Device Registration).