DRMM - Syrah - Integration - ITGlue - 401 errors in Web Remote

Incident Report for Kaseya Inc

Investigating

We are aware of a problem where an issue affecting the IT Glue Passwords feature within Datto RMM Web Remote.
Partners are encountering the following errors when attempting to access IT Glue passwords:
"Failed to load Organizations": "HttpStatusCode 401"
"Failed to load Configuration Matching": "HttpStatusCode 401"

The Kaseya Engineering Team is investigating

If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal.

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Posted Nov 11, 2026 - 06:50 EST

This incident affects: Datto RMM (Syrah (APAC)).